Privacy Policy

Digital Neighbor is committed to the privacy of our customers and users of this website. This Privacy Policy governs the manner in which Digital Neighbor uses, maintains, and discloses information collected from users of this website, including but not limited to any tools or services offered thereon (together, the “Website”). It only governs information collected online through our Website, not to information collected offline. By using the Website, you consent to the terms of our Privacy Policy. THIS WEBSITE IS NOT DIRECTED AT OR INTENDED FOR USE BY CHILDREN UNDER 13 YEARS OF AGE.

Information You Provide to Us

Digital Neighbor may request or collect personal information from visitors to the Website in a variety of ways, including through online forms (such as our Contact Us) form and through Google Analytics, which collects demographic information of visitors to the Website. “Personal Information” means information that identifies or reasonably may identify a natural person, and might include:

Your name
Your phone number(s)
Your email address(es)
Your place of employment
Your job title
Your location

Personal Information does not include aggregate information to the extent an individual’s identity cannot reasonably be determined from such information.

Generally, Personal Information is requested when: (i) you request information about Digital Neighbor products and services via the Website; (ii) you subscribe to a newsletter or e-mail lists; or (iii) you utilize other tools or services available via the Website. If you fail to provide the requested Personal Information, you may not be able to access all or portions of the Website or purchase products and services.

The transmission of information via the Internet is not completely secure and, therefore, Digital Neighbor cannot guarantee the security of the data you transmit to our website; any such transmission is at your own risk.

Information Collected Automatically Through Cookies and Similar Technologies

When you visit the Website, email us, or download our mobile applications, we collect information sent to us by your computer, mobile phone, or other access device, some of which may be deemed Personal Information. For example, Digital Neighbor may collect information about how visitors to our website access the website using a tracking ID unique to each visitor through the use of cookies. Cookies are pieces of data stored on the user’s computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. Session ID cookies may be used by us to track user preferences while the user is visiting the website. They also help to minimize load times and save on server processing. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time. Persistent cookies may be used by us to store certain information. Your browser’s help file contains information and instructions for removing persistent cookies. Cookies used on the Digital Neighbor website do not contain Personal Information.

Digital Neighbor may also collect information anonymously about how visitors to the Website access the Website through the use of web beacons, and similar technologies. That information may include IP addresses, the region or general location of a computer or device accessing the internet, browser type, operating system, page view history, and other usage information.

Information Collected Automatically Through Log Files

Like most standard websites, we use log files. Information written into log files may include the following: internet protocol (IP) addresses; browser type; internet service provider (ISP); device ID or unique identifier; device type; geo-location information; computer and connection information; mobile network information; referring/exit pages; platform type; date/time stamp; and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in our log files, including but not limited to IP addresses, is linked to Personal Information.

Information Collected Through Google Analytics

Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of our Website, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Digital Neighbor may implement certain tracking features supported by Google Analytics for Display Advertising Demographics and Interest Reporting. The data collected (age and gender) is used to better understand our visitors and help us provide the most relevant content we can. Digital Neighbor may also employ Remarketing with Google Analytics to advertise online. Third-party vendors, including Google, may show our ads on sites across the Internet. Digital Neighbor and third-party vendors, including Google, use first-party cookies and third-party cookies together to inform, optimize, and serve ads based on someone’s past visits to our Website. You can opt out of Google Analytics for Display Advertising and/or customize Google Display Network ads using the Google Ads Settings or Google Analytics opt-out browser add-on. We will not facilitate the merging of Personal Information with non-personally identifiable information previously collected from Display Advertising features that is based on the DoubleClick cookie unless you have provided Digital Neighbor with prior affirmative (i.e., opt-in) consent to such merger.

For more information regarding Google Analytics’ privacy practices please visit www.google.com/analytics/learn/privacy.html.

Digital Neighbor may also receive certain information that’s stored or processed by social media services or other third party platforms, such as Facebook, or other third-party social media plug-ins, integrations and applications. These features may collect your IP address as well as details of the pages you are visiting on the Website. Each social media platform may have its own privacy notices that specifically govern its use of social media features.

Digital Neighbor will use the information you provide to respond to your inquiry or provide any services requested by you, including without limitation requests for newsletters and notifications. Digital Neighbor may also use Personal Information and share it with trusted third parties to provide the requested services or for research purposes regarding the effectiveness of our website services, marketing, advertising, and sales efforts. Any such third-party sharing is subject to strict contractual confidentiality obligations. WE WILL NOT SELL YOUR PERSONAL INFORMATION TO THIRD PARTIES OR IN ANY WAY SHARE YOUR INFORMATION WITH A THIRD PARTY FOR A THIRD PARTY’S MARKETING PURPOSES, UNLESS YOU SPECIFICALLY AUTHORIZE SUCH INFORMATION SHARING.

Digital Neighbor may also disclose aggregate, anonymous data based on information collected from users to trusted third parties, investors, and potential partners. In such cases, only statistical information will be disclosed and Personal Information will be kept strictly confidential. In the event Digital Neighbor is sold, the information collected from users may be transferred to the new owners. We may from time to time engage third parties to preserve, analyze, or otherwise store or manipulate data received by us from our customers. In all such cases, third-party service providers will be required to treat all such data with the same degree of care as Digital Neighbor and they will be prohibited from disclosing such data to any other person or party, except as otherwise provided for in this Privacy Policy.

Though we make every effort to preserve your privacy, we may need to disclose Personal Information when required by law or if we have a good-faith belief that disclosure is necessary and required to comply with legal process served on Digital Neighbor or to protect your safety and security or the safety and security of others, including Digital Neighbor.

Newsletters and Informational Emails

If you sign up for our newsletter, you will occasionally receive newsletters or e-mails with information about our company and the services we offer. You always have the opportunity to opt-out of receiving any further newsletters or emails.

Third Party Links

Our Website contains links to other sites. Please be aware that Digital Neighbor is not responsible for the privacy practices of such other sites. We encourage you to read the privacy statements of each and every website that collects personally identifiable information. The Digital Neighbor Privacy Policy as described herein applies solely to information collected by Digital Neighbor. Nonetheless, we seek to protect the integrity of our Website and welcome any feedback about any of the websites we link to.

Cross-Border Information Transfers

You acknowledge (a) that the Website is based in the United States, (b) that any information or data is provided to a company in the United States, and (c) that Digital Neighbor must adhere to laws of the United States. You agree that Personal Information collected on the Website will be stored and processed in the United States or any other country in which Digital Neighbor, its affiliates, partners, service providers, or agents maintain facilities, and while in such jurisdictions may be subject to access pursuant to the laws of those jurisdictions. Each of these countries has different privacy laws that afford varying levels of protection for your Personal Information, and such laws may be less stringent or may not be as comprehensive as those laws that exist in your country.

Transfer

Digital Neighbor partners with and occasionally hires other companies to provide services on its behalf. Personal Information may be shared with these companies; however, we will only share your Personal Information to accomplish the purposes for which we collected the Personal Information, subject to a written agreement ensuring that they will maintain the confidentiality of your Personal Information and prohibiting them from using that information for any other purpose.

Access

Upon an individual’s request, if feasible or applicable, Digital Neighbor will offer individuals from whom it collects Personal Information reasonable access to their Personal Information and will afford such individuals a reasonable opportunity to correct, amend, or delete inaccurate Personal Information. Digital Neighbor may limit or deny access to Personal Information where providing such access would be unreasonably burdensome or expensive under the circumstances or as otherwise permitted under relevant law. Where required by law, Digital Neighbor will also offer such individuals a reasonable opportunity to delete Personal Information, subject to any rights or obligations Digital Neighbor has to retain such Personal Information.

Security

Digital Neighbor will take reasonable measures including technical, physical, and administrative measures and training, as appropriate, to protect the Personal Information it collects and processes from loss, misuse, and unauthorized disclosure, access, alteration, and destruction. Such measures apply generally across Digital Neighbor systems, services, and facilities and to those third-party systems and services which are utilized by Digital Neighbor to provide the Website. Digital Neighbor safeguards information according to established security standards and periodically assesses new technology for methods of protecting information. However, Digital Neighbor cannot guarantee the security of Personal Information.

Data Retention

Digital Neighbor generally keeps Personal Information only for as long as we believe necessary for the purpose for which it was collected, or as permitted by law.

Data Integrity

Digital Neighbor will take reasonable measures to verify that Personal Information it collects and processes is relevant for its intended use, reliable for its intended use, accurate, complete, and current.

Enforcement and Dispute Resolution

Digital Neighbor will conduct periodic assessments to confirm the accuracy of, and verify its adherence to, this Privacy Policy. Digital Neighbor will investigate suspected infractions and will take all appropriate action. Any questions, concerns, or complaints concerning the collection and use of Personal Information by Digital Neighbor should be directed to [email protected].

Digital Neighbor will conduct a reasonable investigation into and will attempt to resolve any complaints in accordance with the principles contained in this Policy. Complaints that cannot be resolved between Digital Neighbor and the complainant shall be resolved via binding arbitration with the American Arbitration Association in accordance with its Commercial Arbitration Rules and Mediation Procedures. Complainants seeking arbitration must send written notice to the Digital Neighbor General Counsel at Digital Neighbor, 3104 N Armenia Ave, Suite 2, Tampa, FL 33609. A single arbitrator will be selected by Digital Neighbor and the arbitration will be held in Tampa, Florida. Each party will pay its own costs associated with the arbitration and agrees to split the arbitration fees. Solely with respect to complaints by Digital Neighbor employees that cannot be resolved internally, Digital Neighbor agrees to work with the relevant Data Protection Authority, if applicable, to resolve such matter.

Limitations

Digital Neighbor adherence to this Privacy Policy may be limited by any applicable legal, regulatory, ethical, or public interest consideration, and as expressly permitted or required by any applicable law, rule, or regulation. Digital Neighbor may need to retain your information for a period of time in order to continue providing a service to you, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce our customer or user agreement, or take other actions as required or permitted by law. In addition, Digital Neighbor reserves the right to disclose Personal Information reasonably related to the sale or disposition of all or part of its business.

Changes to this Privacy Policy

Digital Neighbor reserves the right to change this Privacy Policy at any time by posting a new Privacy Policy on its Website, and you agree that it is your responsibility to review updates to this Privacy Policy.

Your California Privacy Rights

California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding the disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected] or write to us:

Privacy
Digital Neighbor
3104 N Armenia Ave
Suite 2
Tampa, FL 33609

Additional Privacy Rights for Individuals in the European Union

In addition to the rights described elsewhere in this Privacy Policy, you may have additional rights pursuant to applicable data protection legislation. If you are an individual in the European Union (EU), these rights may include the right to information portability, the right to withdraw consent for processing, the right to object to or restrict the processing of your Personal Information, and the right to file a complaint with the supervisory authority of the EU country in which you reside.

Questions

If you have any questions about our Privacy Policy or your own Personal Information, please send an email to [email protected].

Last modified: October 1, 2021