MozCon Virtual 2020: What We Learned

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Come and gone is another year of MozCon, the yearly SEO spectacular from the geniuses over at Moz.com. This year was the first virtual MozCon, which allowed team members here at Digital Neighbor in Tampa to attend two days of mind-blowing presentations and inspiring networking events.

We asked some of our team members who attended the sessions to give us their thoughts and discuss some of the main takeaways of #MozCon 2020. 

Amy, Digital Strategist & SEO Junkie

MozCon Virtual, to me, is the perfect example of adaptability in our field. We’ve known that the digital disruption was coming for years, but now it’s sink or swim. So despite everything that’s going on in the world right now, I feel lucky to be in a position where I can support myself and Digital Neighbor’s clients as we navigate these choppy waters together. 

If MozCon’s speakers have drilled anything into me, it’s that we can do better than just staying afloat—we have the chance to help our clients thrive. By thinking outside of the box to solve complex problems in unorthodox ways, we can start to form habits that will benefit our clients (and make our lives easier!) long after this crisis is over.

Emily, Digital Coordinator & Content Connoisseur

I noticed a common thread in all of the presentations I attended and it was that our world—and our audience—is becoming increasingly complex. The old ways of digital marketing were so straightforward: you put a keyword on a page and Google would reward you. That isn’t the case these days as the algorithm transforms and consumers get savvier.

Part of what we do at Digital Neighbor is to try to see how all of the different pieces of the puzzle come together. We know it’s not just about having the right keyword or tweeting a few good tweets. It’s about everything working as one, just like how a good team works together. I was really fascinated by how the MozCon speakers acknowledged all the ways content, PPC, SEO, and everything else builds upon each other to make a whole greater than the sum of its parts.

Cheyenne, Account Manager & Client Enthusiast 

MozCon blew me away with the expertise  on how to handle situations in unknown times. A few key takeaways I got from this awesome experience was how to not only navigate your business in a forward direction, but to also lead your clients in the same direction with a forward attitude.  When your clients depend on you, as marketers we have the tools in our back pocket to help. 

It should not take a crisis nor a pandemic to start leading our clients in a forward direction. As marketers, we are the future, we are constantly on the lookout for new opportunities and cutting edge ways to help our clients. As digital marketers we should constantly be looking ahead so we can make sure they are successful for what is to come in the future. Below are some sources that can help you prepare for the future so you can better serve your clients and customers. Stay informed with the following: https://searchengineland.com/, https://www.seroundtable.com/, https://moz.com/blog

Takeaway #1: Adapt to COVID-19 World

It felt like almost every speaker mentioned the impacts of the COVID-19 pandemic on the kind of work we do. From how COVID-19 is affecting consumer search behavior (like queries for “how to cut hair” going way, way up) to how it’s changing the way we work and communicate with each other (our team here hasn’t seen each other in person since March).

So what do we do in the face of a global pandemic? The MozCon speakers all seemed to convene on one similar answer: we adapt. Whether that’s diving in to find new keywords or digging up old ideas and remixing them for the modern-day, it’s most important to find new ways of navigating this pandemic-stricken world.

Takeaway #2: Automation is Your Friend

When we do so much for each and every client, sometimes we get bogged down in small, time-consuming tasks when we want to be out there focusing on the big picture stuff. Thankfully, a big focus of MozCon this year was on how automation is a valuable and accessible tool for marketers of all kinds.

From Francine Rodriguez’s insight on letting computers do the grunt work in PPC campaigns to Britney Muller’s masterclass on machine learning for improving workflows, we learned a lot about how we can save time and money by embracing automation. 

Takeaway #3: Things Are Getting Complicated (And That’s OK)

SEO is a beautiful, intricate mix of art and science. Nothing is ever as straightforward as it seems, especially as our world and our technology evolves. Another big theme this year was about how everything we thought we knew is changing—whether it’s something as big as the role of CMOs in a company to how we give the content we create every day a bigger role in our brand identity. 

At Digital Neighbor, everything we do starts with an understanding that our changing world requires us to be adaptable every single day. And we want to do that alongside our clients—as partners and as true digital neighbors.

P.S. Check out our Twitter account to see our live coverage of MozCon 2020 or peruse the #DNxMoz hashtag for more!

Why Reviews are So Important to Your Business (Plus a Hidden Tip You Probably Didn’t Know)

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Do you remember the last time you were about to try out a local business for the first time? How did you learn about that business? If it wasn’t recommended to you already from word of mouth, you probably went online to search and glance at their reviews before you invested in visiting or purchasing from them.

That easy habit of searching and reading reviews before buying is one of the most important ways for small businesses to generate local leads. We’re going to talk about exactly why reviews are so important — and how you can leverage them to attract new customers.

Getting the Facts Straight About Reviews

Research shows that 88% of consumers who do a local search on their smartphone end up visiting or calling that business within a day! In fact, nearly 46% of all Google Searches are looking for nearby businesses and validating information before they visit.

These statistics are key to explaining why it’s so important for a business to pay attention to their online presence. Every company should have a Google My Business page, which is often the most important touchpoint for online searchers. A Good My Business (GMB) page includes hours of operation, addresses, photos, and most importantly: reviews.

Take St. Petersburg, FL, for example, since that’s a key part of our Digital Neighbor community. There are tons of businesses that are competing for those nearby searches. However, the businesses that “win” the search and end up having visitors that day, are going to be the ones with the most accessible reviews.

When I search for nearby plant shops on Google, three businesses come up; Wild Roots, Kathy’s Korner Nursery, and Willow Tree Nursery. All are within a few miles of each other and all seem to carry the products I’m looking for. When it comes time to make a decision, I’m going to look at who has the best reviews.

While Wild Roots and Kathy’s Korner both have a great rating of 4.8 and 4.7 stars respectively, they only have about 30 reviews each. Willow Tree Nursery has a 4.6 rating with a total of 113 Google Reviews, including recently shared photos from locals. That many people have good things to say about it? My gut tells me to head straight to the Willow Tree Nursery

Now that you understand the consumer thinking process, let’s tailor it to your business. How do you increase your total number of reviews while keeping at least a 4+ star rating — all in a short amount of time? Here are the next steps.

Step 1: Put a Review Collection Process In Place

If you already have customers, you’re halfway there! Don’t be shy to ask every single customer to leave a review by promotions and reminders after the point of sale. You don’t need to be pushy; including a notecard with each receipt or incorporating a new line into employee scripts will work just fine.

Additionally, you want to make sure that the process for leaving reviews is simple and easy to find. You do NOT want to make your customers jump through hoops to find out where to put their review!

As long as your Google My Business is set up correctly, leaving a review can be extremely easy. You can even include a custom Google review link on your website or social media pages to easily redirect customers.

Remember to check your Google My Business page at least once per week so you can respond to reviews, whether they’re good or bad. That’s a great way to show you care about customer feedback.

Extra tip: Set up a fun internal competition between your employees to see who can obtain the best reviews! This is great for encouraging excellent customer service, too.

Step 2: Purchase a Review “Booster” Platform

There are a wide variety of platforms out there that offer review support and follow up to your customers right as they leave the door when their experience is already top of mind. These platforms are useful tools for encouraging immediate review postings (and not just hoping your customers remember to get around to it whenever they get home).

Platforms such as GatherUp, Square, and Yext can be easily incorporated into your purchasing process. When collecting payment from your client, these platforms can immediately email them through a connected account for a review. Some payment systems will allow your business to include the review request as a pop-up on the screen after a customer pays their bill.

All of these digital tools are a simple and effective way to quickly increase your total number of reviews. That way, you can focus on providing customers a positive experience at all times!

Step 3: Hire an Agency

More and more, customers are thinking more critically about the businesses they patronize and details like an inactive Facebook or outdated website can hurt your chances of drawing attention.

But updating a website? Making it not only look good, but be search engine-friendly and easy to use? Responding to each review, making sure your GMB listing is up-to-date, and using all these review booster platforms? That’s a lot of work on top of running the daily operations of a business. But that’s where a digital marketing agency can help.

Our team at Digital Neighbor is composed of experts in the review process — and managing your entire digital footprint. We offer free checkups of your current Google My Business account, your current website, and your SEO strategy. We’re happy to provide our thoughtful and cutting-edge recommendations for success.

If you find that juggling reviews and implementing a tight digital strategy is more than you can manage, come to us for help. We’ll take some of the burden off your plate.

How about that hidden tip? Due to COVID-19, Google stopped accepting reviews and replies for the months of March and April 2020. Did you notice your business reviews completely stopped coming in and you were disabled from responding? Google did this to help businesses avoid backlash from bad reviews due to them closing or changing hours. Mystery solved! (And now is the time to start soliciting reviews again!)

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